Report an Verizon Outage in Your Area

If your service suddenly stops working, submitting an Verizon outage report can help indicate that other customers may be affected as well.

Before reporting an outage, it is helpful to determine which service is experiencing problems.

For example, your home internet may be unavailable while your Verizon mobile phone continues to work normally.

Alternatively, you may have working home internet but no cellular signal.

Selecting the correct service type makes your report more useful to other visitors checking outage activity in the same area.

Submit an Verizon Outage Report

Use the form above to report an Verizon outage affecting your location.

Depending on the information requested by the form, you may be able to provide details such as:

• Your city
• State
• ZIP code
• Type of service affected
• Approximate time the problem started
• Description of the issue
• Current service condition

You do not need to provide unnecessary personal information when submitting a community outage report.

Avoid including account numbers, passwords, payment information, Social Security numbers, private phone numbers, or other sensitive account details in your report.

Report an Verizon Internet Outage

If your Verizon internet connection stops working across multiple devices, you can submit an Verizon internet outage report.

Common internet outage symptoms include:

• Websites not loading
• Apps unable to connect
• Streaming services stopping
• Online games disconnecting
• Smart-home devices going offline
• Video calls failing
• WiFi connected but no internet access
• Multiple devices losing connectivity at once

Before reporting an internet outage, test several unrelated websites and applications.

If one website is unavailable while everything else works, the issue may belong to that website rather than your Verizon internet connection.

If multiple devices and unrelated services stop working simultaneously, reporting the problem may help show whether other users nearby are experiencing the same interruption.

Report an Verizon Fiber Outage

Verizon Fiber customers can use this page to report a fiber outage or connectivity problem.

A fiber outage may cause every device in your home or business to lose internet access even though your gateway still has power.

Possible fiber-related outage symptoms include:

• Complete loss of internet connectivity
• Gateway warning indicators
• Fiber equipment showing an alarm
• Internet dropping suddenly across all devices
• Service remaining unavailable after a normal gateway restart

Fiber problems can sometimes be caused by damaged infrastructure, construction, equipment failures, power interruptions, maintenance, or other network issues.

If other Verizon fiber customers in your area report similar problems, a wider local fiber outage may be occurring.

Report an Verizon WiFi Outage

Users often describe internet problems as an Verizon WiFi outage.

However, WiFi and internet service are not exactly the same thing.

WiFi connects your phone, computer, tablet, television, and other devices to your router or gateway.

Your gateway then connects those devices to the internet.

If only one device cannot connect to WiFi while other devices work normally, the problem may be limited to that device.

If multiple devices remain connected to WiFi but cannot access the internet, you may be experiencing an Verizon internet or network problem.

You can submit a report if the issue appears to affect your overall service.

Report an Verizon Wireless Outage

You can also report an Verizon wireless outage affecting cellular service.

Wireless problems may include:

• No cellular signal
• Calls failing
• Dropped calls
• Text messages not sending
• Text messages arriving late
• Mobile data unavailable
• No Service messages
• Reduced network connectivity

If only one phone is affected while other Verizon devices nearby work normally, the issue may involve the individual phone, SIM, settings, or account.

If several Verizon mobile devices in the same area experience the same problem, submitting a wireless outage report can help identify possible local network activity.

Report an Verizon Cell Service Outage

If your mobile phone loses its Verizon connection, you can submit an Verizon cell outage report.

Cellular outages can sometimes affect small geographic areas because mobile devices connect through nearby cellular infrastructure.

A problem with one tower or local network component can affect customers in one neighborhood while cellular service remains normal elsewhere.

When submitting your report, include the most accurate location information available so other users can determine whether their own cell service problems may be related.

Report an Verizon Phone Outage

Users experiencing calling problems can submit an Verizon phone outage report.

Phone outages may affect:

• Mobile calls
• Home phone service
• Landline service
• Voice connectivity

If your phone service and internet connection both stop working at the same time, the problem may involve a broader network issue.

If only one phone is affected, troubleshoot the individual device before assuming there is a larger outage.

Why Submit an Outage Report?

Individual outage reports become more useful when they are combined with reports from other users.

For example, one report could represent a problem with a single router or device.

However, many reports from the same ZIP code or city within a short period can suggest that a wider service interruption may be occurring.

Community reports can help users answer questions such as:

• Is Verizon down near me?
• Is there an Verizon internet outage in my area?
• Are other users experiencing the same problem?
• Is there an Verizon wireless outage nearby?
• Is my ZIP code affected?
• Is the outage local or more widespread?

Submitting accurate reports improves the usefulness of outage information for everyone using the site.

What Information Should I Include in My Report?

A useful outage report should be brief but specific.

Include information such as:

• Location: Your city, state, or ZIP code.
• Service: Internet, fiber, wireless, cellular, phone, or another affected Verizon service.
• Problem: Describe what is not working.
• Start time: Provide an approximate time when you first noticed the problem.
• Current status: Indicate whether the service is completely unavailable, intermittent, slow, or partially working.

For example, stating that “Verizon Fiber stopped working across all devices around 2:30 PM” is more useful than simply stating that “Verizon is down.”

What Should I Not Include in an Outage Report?

Community outage reports should never contain sensitive account information.

Do not submit:

• Verizon account numbers
• Passwords
• Login credentials
• Credit or debit card information
• Social Security numbers
• Private billing information
• Personal identification documents
• Security codes
• Other sensitive personal information

An outage report should only contain enough information to describe the service problem and its general location.

Check Before Reporting an Verizon Outage

Before submitting a report, perform a few basic checks.

You can still submit your report to add another data point for your area.

Is It an Verizon Outage or My Equipment?

It can sometimes be difficult to determine whether a problem is caused by Verizon network or equipment inside your home.

If only one device is affected, the problem is more likely device specific.

If every device using the same connection suddenly goes offline, a gateway, service line, or wider network problem becomes more likely.

If nearby users are reporting similar issues at the same time, that provides additional indication that the interruption may extend beyond your individual equipment. Learn more in our troubleshooting guide.

Verizon Outage Report Near Me

Users searching for an Verizon outage report near me usually want to know whether nearby customers are experiencing the same problem.

Submitting the most accurate city or ZIP code information possible allows outage reports to be grouped geographically.

This makes reports more useful for visitors searching for:

• Verizon outage near me
• Verizon outages near me
• Internet outage near me
• Fiber outage near me
• Cell outage near me
• Wireless outage near me
• Verizon outage in my area

Local reports are particularly important because many network interruptions affect only a limited geographic area.

Report an Verizon Outage by ZIP Code

Providing a ZIP code with your report can help narrow the affected area.

Large cities often contain many ZIP codes, and Verizon service conditions may differ between them.

One neighborhood could experience a network interruption while nearby areas remain fully operational.

A ZIP-code-level report can therefore provide more useful local context than city information alone.

Only submit the ZIP code needed to identify the general affected area. There is no need to publish a complete street address in a public outage report.

Report Verizon Outage Today

If your service is currently unavailable, submitting an Verizon outage report today can help other users understand current network conditions.

Outage information changes throughout the day.

Reports submitted during an active service interruption can help show when problems begin, where they are concentrated, and which services appear to be affected.

If your service later returns, the interruption may already be reflected in historical or recent outage activity.

What Happens After I Submit an Outage Report?

After submitting a report, your information may be used as part of this site's community outage data.

Reports can help indicate areas where users are experiencing internet, fiber, wireless, cellular, or phone problems.

A submitted report does not automatically create an official Verizon repair request or support case.

If you need Verizon to investigate your individual account, schedule a technician, discuss billing, or provide an official restoration estimate, you should contact Verizon through its official support channels.

Community Reports vs Official Verizon Outage Reports

It is important to understand the difference between community outage reporting and official provider information.

Reports submitted on this website reflect information provided by users.

They can help identify patterns and possible local service problems, but they should not be treated as official confirmation from Verizon.

Official Verizon systems may have access to account-specific information, network diagnostics, maintenance data, and restoration estimates that are not available through community reports.

Use community reports for additional outage context and official Verizon resources when you require provider-confirmed information.

Does Reporting Here Notify Verizon?

No.

Submitting an outage report on this website does not necessarily notify Verizon and does not create an official Verizon support ticket.

This website operates as an independent outage-information resource.

If your goal is to formally report an outage to Verizon, request technical support, or report a problem with your specific service line, use Verizon official customer support channels.

You may still submit a community report here to help other users understand what is happening in your area.

When Should I Contact Verizon Directly?

Consider contacting official Verizon support when:

• Your service remains unavailable but no local outage appears
• Only your property appears to be affected
• Your gateway or fiber equipment displays persistent errors
• You suspect physical damage to your service line
• You need account-specific troubleshooting
• You need a technician appointment
• You need an official restoration estimate
• You have a billing or account problem

Community outage data is useful for identifying patterns, but it cannot replace provider-specific account support.

Submit Your Verizon Outage Report

If you are currently experiencing problems with Verizon internet, fiber, WiFi, wireless, cellular, or phone service, submit an Verizon outage report using the form above.

Providing accurate service and location information can help other users determine whether similar problems are occurring nearby.

Whether you want to report an Verizon internet outage, report an Verizon fiber outage, report a wireless outage, report a cell service outage, or share information about another Verizon service problem, your report can contribute to a clearer picture of current community-reported outage activity.

Please keep reports accurate, relevant, and free of sensitive personal or account information.