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Verizon Outage in Massachusetts

Updated

0

Last hour

0% samevs prior hour

0

Today

100% downvs yesterday

6

Last 48h

500% upvs prior 48h

75

All time

48h7 daysOlder

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Live updates · Massachusetts

Randolph, MA

THIS WEEK

[02368] · 16h ago

Internet only - Wires pulled down on Cross St

Outage report

Boston, MA

THIS WEEK

[02108] · 1d ago

All services down - Unable to stream any services

Outage report

Weymouth, MA

THIS WEEK

[02188] · 1d ago

All services down

Outage report

Boston, MA

THIS WEEK

[02116] · 1d ago

Phone

Outage report

Weymouth, MA

THIS WEEK

[02188] · 1d ago

Internet

Outage report

Weymouth, MA

THIS WEEK

[02188] · 1d ago

Wi-Fi not working - Power outage in the night may have caused it - red fail light on with red VID light on modem and solid yellow light on router.

Outage report

Check live Verizon outage reports in Massachusetts, including internet outage, WiFi outage, fiber outage, wireless outage, and phone outage status. View the outage map, ZIP code reports, and recent user updates in your area.

Recent outage reports

Randolph, MA
[02368]THIS WEEK

Internet only - Wires pulled down on Cross St

15:59

16h ago

Boston, MA
[02108]THIS WEEK

All services down - Unable to stream any services

00:04

1d ago

Weymouth, MA
[02188]THIS WEEK

All services down

22:32

1d ago

Boston, MA
[02116]THIS WEEK

Phone

18:18

1d ago

Weymouth, MA
[02188]THIS WEEK

Internet

14:19

1d ago

Weymouth, MA
[02188]THIS WEEK

Wi-Fi not working - Power outage in the night may have caused it - red fail light on with red VID light on modem and solid yellow light on router.

11:52

1d ago

Quincy, MA
[02171]THIS WEEK

Internet

13:03

3d ago

Canton, MA
[02021]THIS WEEK

Phone

07:30

4d ago

Boston, MA
[02108]THIS WEEK

All services down - Service down

19:33

6d ago

East Taunton, MA
[02718]THIS WEEK

All services down

17:50

6d ago

Report an outage in Massachusetts

No ZIP or city needed — you're already on the Massachusetts page.

Help your neighborhood — share your outage in seconds so friends and neighbors in Massachusetts stay informed.

Your report will be added to live Massachusetts outage data.

When service goes down in Massachusetts: how to check and what to do

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VerizonOutage

Independent outage tracker · Not affiliated with Verizon · 4 min read

Last updated:

If internet or mobile service fails somewhere in Massachusetts, check whether reports are rising statewide or only in your city. Statewide spikes and single-neighborhood issues need different next steps.

Right now in Massachusetts, community tracking shows 0 reports in the last hour, 0 today, and 6 in the recent 48-hour window. Use the map and neighborhood list on this page to see whether the issue is near you.

Is service down in Massachusetts right now?

Live data for Massachusetts shows 0 reports in the last hour and 0 today. No strong local spike is visible in community data right now. If you are offline, troubleshoot equipment and report your outage so neighbors can see it.

Using the live map

Compare report volume in Massachusetts against a quiet baseline. Rising clusters usually mean neighbors are offline too, not just your modem. Cross-check with ZIP lookup and nearby city pages linked below.

Common causes in Massachusetts

In Massachusetts, recurring drivers include severe weather, planned overnight maintenance, backbone fiber cuts from construction, and utility power events. Regional backbone failures often show up as a simultaneous spike across multiple metros — that is what the statewide console catches first.

What to do during a Massachusetts outage

  1. Check the live console above for statewide report volume in Massachusetts.
  2. Open your city page for neighborhood-level detail.
  3. If the map is quiet near you, try one modem reboot before assuming a network fault.
  4. Document the outage start time in case you request a bill credit later.
  5. Submit a report so other Massachusetts customers can see activity near them.

Outage check guide

Use this visual guide before you reset equipment repeatedly. Start with local reports, confirm on the map, then troubleshoot only if the problem looks limited to your home.

Outage check guide infographic: search your ZIP, check the live map, test equipment once, then report what you see
Outage check guide infographic: search your ZIP, check the live map, test equipment once, then report what you see
  1. STEP 01

    Search your ZIP or city

    See whether neighbors are reporting the same Verizon problem right now.

  2. STEP 02

    Check the live map

    Compare clusters near you versus a single-home equipment issue.

  3. STEP 03

    Test your equipment

    If reports are low, restart the gateway once and test more than one device.

  4. STEP 04

    Report what you see

    A quick community report helps confirm a local outage in minutes.

Watch: fix Wi‑Fi connected but no internet

Public YouTube troubleshooting guide for Verizon Fios when devices show Wi-Fi connected but pages will not load. Open on YouTube.

Massachusetts outage landscape

Uptime here is shaped mainly by severe weather, planned overnight maintenance, backbone fiber cuts from construction, and utility power events. The storm season and peak summer heat window is when regional events tend to cluster. The local plant leans on a mix of aerial and underground plant across the local footprint, so weather or grid events can show up across Boston. When you see a statewide spike, it is often a backbone fiber event or a utility-driven power event moving across regions such as Boston, Springfield, Worcester, Cambridge.

When will service return in Massachusetts?

Most outages in Massachusetts clear within a few hours once technicians isolate the node, fiber cut, or wireless sector. Watch the report feed on this page — when new reports slow and older markers age out, service is usually recovering. For multi-hour interruptions, document start time and ask for a bill credit after restoration.

Massachusetts quick facts

Primary power utilities
local electric utilities
Peak outage season
storm season and peak summer heat
Watch regions
Boston, Springfield, Worcester, Cambridge

Get a bill credit for this outage

If service is down for hours in Massachusetts, screenshot this page with the timestamp and call 1-800-922-0204 to request a prorated bill credit. Mention the start and end time.

Call 1-800-922-0204

Frequently asked questions

The outage information on this page is based on user reports and local service indicators.

Live data for Massachusetts shows 0 reports in the last hour and 0 today. No strong local spike is visible in community data right now. If you are offline, troubleshoot equipment and report your outage so neighbors can see it.

Massachusetts pages:

Outage tools:

Related pages for Massachusetts customers:

Is service down right now?

Check the live map, report your outage, or look up your ZIP for local status.

verizonoutage.org is an independent community tracker — not affiliated with Verizon™